Refund policy
Returns & Refunds Policy
We offer a 30-day returns policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition you received it
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Be unworn and unused
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Have all original tags attached
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Be in the original packaging
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Be accompanied by proof of purchase (order confirmation or receipt)
How to Start a Return
To request a return, please contact us at:
hello@perranpistons.com
If your return is approved, we will provide instructions on how and where to send your item.
Returns must be authorised before being sent back.
Items returned without prior approval will not be accepted.
Return Address
Approved returns should be sent to:
7 Sparnon Close
St Austell
Cornwall
PL25 5AR
United Kingdom
Return Shipping
Unless the item is faulty or incorrect, customers are responsible for return postage costs.
Original shipping costs are non-refundable.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately at
hello@perranpistons.com
so we can assess the issue and resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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Sale or discounted items
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Gift cards
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Custom or personalised products
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Items showing signs of wear or use
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Items not in original condition or missing tags
If you’re unsure whether your item is eligible, please contact us before returning it.
Exchanges
We do not offer direct exchanges.
The quickest way to get the item you want is to:
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Return the original item (once approved)
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Place a new order separately
UK & EU Consumer Rights (14-Day Cooling-Off Period)
If your order is shipped to the UK or European Union, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason.
To qualify under this right:
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The item must be unworn, unused, and in original packaging
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Tags must be attached
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Proof of purchase is required
This right does not apply to:
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Custom or personalised items
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Gift cards
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Sealed items that are unsuitable for return once opened (where applicable)
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
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Refunds are issued to the original payment method
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Refunds are processed within 10 business days
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Your bank or card provider may take additional time to complete the refund
If more than 15 business days have passed since your refund was approved, please contact us at:
hello@perranpistons.com